Rest assured — we are here for you and your pet!
In light of all the current health recommendations, we are trying to help everyone stay safe and healthy when they come to Eastgate Pet Clinic. We will be working to minimize social contact in our clinic by:
- Seeing patients only by appointment. The doors are locked to allow us to control access.
- Asking that you phone when you arrive, and we will have you to wait in your car with your pet until we have an exam room ready for your pet. There is a door bell, should you not have a mobile phone.
- Taking your pet into an exam room for examination or treatment while you wait in your car.
- Asking you to drop off your pet if appropriate or necessary.
- Bringing prescriptions or prescription diets to your car.
- Mailing prescriptions to you via our online pharmacy.
Royal Canin Veterinary Diets can be sent to you through our online pharmacy. Purina Proplan Veterinary Diets and Hills Prescription Diets are available though links on our website, and can be shipped directly to your home. Or call ahead and pay over the phone and we will bring your food to you in the parking lot. Using these options, allows us to support your pet as we work to keep you, your pet and our employees safe and healthy.
During the current social distancing programs that have been enacted due to the COVID-19 situation, we are recommending postponing some non-immediate veterinary services until the situation has settled down. For now, we consider Puppy and Kitten vaccinations, Rabies vaccinations, and Heartworm prevention products or injections to be important. We do not want a lapse in protection to occur and cause problems. Sick or injured pets should be seen. Most adult vaccination boosters can be postponed by a few weeks unless required for a boarding kennel or travel. If you are not sure about a situation, please call the clinic for scheduling advice.
Here at Eastgate Pet Clinic, cleanliness and sanitation is always a top priority. Currently, we are going above and beyond our regular protocols to keep our hospital and community safe and healthy. We are paying particular attention to high-traffic areas of the hospital and frequently touched surfaces such as door knobs and handles, hand rails, seats and benches, credit card terminals, telephones and keyboards.
While we look forward to continuing to care for your furry family members, if you are exhibiting symptoms of respiratory illness, please stay home and avoid contact with other people. You will recover faster and help prevent others from becoming sick as well.
Additionally, if your pet needs medical attention, and if you've recently been in contact with someone that is sick, please arrange for someone else to bring your pet in. If you're not sure what to do, please call us and we will help to determine the safest way to care for your beloved pet. We thank you for your cooperation and for your efforts in keeping our hospital and our community safe and healthy.
The Eastgate Pet Clinic team.